We are a software product company and have various software products suitable for different customers and domains.
This is to introduce our queue management solution (Affinity QMS) which is a highly successful solution in this market helping our clients to effectively manage their customer workflow.
Rather than traditional token system, our queue management solution tries to give a tailor made solution for our clients. With a single token taken upon arrival, our queue management solution can guide the customer to various service points one after another as per the defined workflow. This is achieved by careful automation and providing simple interfaces for customers and staff as per the need. Our engineers can be engaged to integrate your existing software to the queue management solution. Such integrations can give more capabilities to the queue management solution in terms of process flow automation.
With multi language voice announcements, intuitive display screens, signage etc. customers are guided through the various services making them feel at home. Queue Management Solution can improve your staff productivity as they can be better organised and they will have more time to focus on the customer needs than managing queue flows.
Affinity QMS can provide various reports. Number of customers serviced in each area, Average time taken by each counter to serve tokens, Customer turn-around-time etc are some of the reports available in the system.
Apart from the state of the art solution, a dedicated support team is locally available in Muscat, Oman which is one of our major advantage.
Let’s discuss more about the system. Kindly reach out to me for a detailed discussion.
Technical Sales Engineer
Al Nahla Solutions LLC
Phone : +968 97495130